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Residents

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Residents


Resident Portal

Register for an account on our Tenant Portal, then login to see the details of your account.

1. Register for your account here:Tenant Register
2. Login to your account here: Tenant Login

 

How to submit a Work Order Online:


To request a work order for maintenance in your unit, please read the instructions below. The maintenance department will be contacted and your work order will be scheduled based on the maintenance department's work load, usually within 1-2 business days.

To submit a work order online, you must first register for our online tenant portal.

To register for an account please click the link below:
Tenant Register

If you already have an account, you can login by clicking the link below:
Tenant Login

Once logged in, click the "Work Order" option under the "Tenant" tab."

 

 Emergency Work Orders:

Work orders placed through this website outside of regular business hours will not be received by Housing Authority staff until the next business day. Please do not use this to report an emergency! For emergency work orders, contact your property manager. If the emergency is after 3:30 p.m. or on a weekend/ holiday, call (828) 758-5536. 

When the recording begins, press 602, provide name, phone number,  apartment address including apartment number, and the emergency issue.  
 

Emergency Work Orders are considered: 

Investigate gas leaks 

Water leaks that create a safety hazard or property damage

Stopped commode in units with only one (1) bathroom 

Any situation that may pose danger or property damage.

  • Make payments
  • Update contact info.
  • Upload documents 

 

Community Service Requirement


Non-working residents who are not elderly, disabled or handicapped are required to perform eight hours of community service each month. Residents may also participate in an LHA sanctioned program such as ROSS to meet this requirement.  A combination of community service and self-sufficiency in the amount of eight hours each month will be accepted.

All family members 18 years of age and older will be notified of the service requirements prior to admission and again at each annual reexamination. The Compliance Department will make available to all non-exempt families information clarifying what the qualifying activities are, forms for tracking and verification of participation and the process for reporting any changes to exempt or non-exempt status of family members.

The Compliance Department will review family compliance monthly. A total of 96 hours will be needed before the end of the twelve-month lease term. It will be the responsibility of the participating tenant to turn in completed participation forms on a monthly basis. The Compliance Department will retain all documentation of service requirement performance or exemption in residents’ file. A monthly letter will be delivered to participants as to the number of community hours still needed to be completed be their annual recertification.

If The Compliance Department determines that there is a family member who is required to fulfill a service requirement, but who has violated this family obligation the Compliance Department will notify the tenant of its determination describing the noncompliance and notice of the non-renewal of the lease, unless a) the head of household and non-compliant resident enters into a written agreement to cure the non-compliance, and follows through with that agreement, or b) the family provides written assurance satisfactory to the LHA that the non-compliant resident no longer lives in the unit. LHA may not substitute community service or self-sufficiency activities performed by residents for work ordinarily performed by LHA employees, or replace a job at any location where residents perform activities to satisfy the service requirements.
 

Exempt Individuals


An exempt individual is an adult who:

  • Is age 62 years or older
  • Is blind or disabled (as defined under section 216[i][l] or 1614 of the Social Security Act), and who certifies that because of this disability s/he is unable to comply with the service provisions
  • Is a primary caretaker of such an individual
  • Is engaged in work activities.  The PHA will consider 10 hours per week as the minimum number of hours needed to qualify for a work activity exemption.
  • Is able to meet requirements of being exempted under a state program funded under part A of title IV of the Social Security Act, or under any other welfare program of the state in which the PHA is located, including a state-administered welfare-to-work program.   This exemption applies to anyone whose characteristics or family situation meet the welfare agency exemption criteria and can be verified.
  • Is a member of a family receiving assistance, benefits, or services under a state program funded under part A of title IV of the Social Security Act, or under any other welfare program of the state in which the PHA is located, including a state-administered welfare-to-work program, and has not been found by the state or other administering entity to be in noncompliance with such program.
  • A member of a family receiving and compliant with requirements of the Temporary Assistance for Needy Families (TANF) [45 CFR Part 260]
  • A member of a family receiving and compliant with requirements of the Supplemental Nutrition Assistance Program (SNAP) [7 CFR Parts 271-273]Top of Form